The Hosur-based brand will also offer towing services for affected vehicles
- The service campaign is applicable in Gujarat, Maharashtra, Karnataka, Kerala, Tamil Nadu and states of North East India.
- The service campaign will be held from August 26 to September 15.
- TVS has also taken steps for hassle-free insurance claims and procurement of parts.
This year’s intense monsoon led to floods in many states, resulting in many vehicles and their customers getting stranded in water-logged areas. Recently, Bajaj announced a service campaign for its flood-affected customers and now TVS has also joined the bandwagon. The Hosur-based manufacturer has announced a service campaign for flood-affected customers in Gujarat, Maharashtra, Karnataka, Kerala, Tamil Nadu and the states of North East India from August 26 to September 15.
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Heavy rains across the country have also resulted in water entering into the engine compartment, effectively rendering the two-wheeler immobile. To help customers in easy transportation of the flood-affected two-wheeler, TVS is also offering towing services for its customers within a radius of 20km. This coupled with the reasonably wide service network should make the whole servicing process a lot more convenient. Here’s the brand’s official statement regarding the initiative:
TVS Motor Company supports flood-affected states across India
Hosur, August 23, 2019: TVS Motor Company, a reputed manufacturer of two-wheelers and three-wheelers in the world, today announced their support initiative for flood-affected states across India. As a part of the initiative, the company has extended service support for over 100,000 TVS Motor customers in flood-affected states of Gujarat, Maharashtra, Karnataka, Kerala, Tamil Nadu and states of North East India from August 26, 2019 to September 15, 2019.
In addition, TVS Motor Company through its social arm, Srinivasan Services Trust (SST), announced a contribution of over INR 3 crores towards relief and recovery efforts for states affected by the recent floods.
Commenting on this, Mr. KN Radhakrishnan, Director and CEO, TVS Motor Company said, “We are saddened by the destruction inflicted by floods across the country and our thoughts and prayers are with the affected citizens. As a customer centric organisation, our initiative is a step towards ensuring quick rehabilitation in these states. Our dealer network was at the forefront of providing immediate relief to the affected customers and to further the reach, we are setting up structured service camps in flood-affected states. This will facilitate better and safer mobility for our customers.”
As a part of the service support initiative, TVS Motor Company will offer 100% labour discount on service for flood-affected non-insurance vehicles and ensure facilitation of insurance wherever applicable. In case of water ingression in the engine, oil will be replaced for free. The company network will also extend the service of free towing of vehicle to workshop within the radius of 20 kilometres, facilitate warranty approval on exceptional cases and provide an exchange offer on vehicle post repair. The company will ensure adequate availability of genuine spare parts for all TVS Motor customers to ensure a hassle-free and quick service experience.
TVS Motor Company has initiated tie-up with multiple insurance companies to accelerate the claim process and will ensure availability of required parts in the region. The company will create awareness for the initiative via SMS/WhatsApp campaign, promote through leaflets and BTL activities and also share the details on TVS Motor Company social media handles.